Returns + Exchanges

Returns will be issued as store credit in the form of a gift card. Once we receive your return, please allow 3-5 business days to process your credit. 

We offer a 14-day return policy, which means you have 14 days after delivery to initiate a return on your product. For local pickup customers: 14 days starts @ the date of fulfillment, not the date of pickup. For in-store customers, 14 days starts @ the date of purchase. 

To be eligible for a return, your item must be in the same condition that you purchased it in - unworn, unwashed, unaltered, be free of any odor (cigarettes, perfume, etc.), stains (makeup, deodorant, etc.) and animal/human hair. Items must also have all original tags on.

To initiate an online return, please email support@thegraybarnboutique.com with your order number, order date & reason for return. We will send you instructions on where to send your package. You are responsible for the cost of return shipping. 

To initiate an in-store return, please stop into the store during our store hours. 

Items sent back to us without a return request, or in non-returnable condition, will be shipped back to you and are subject to additional shipping costs. 

Returns will be issued as store credit in the form of a gift card. Once we receive your return, please allow 3-5 business days to process your credit. 

Exceptions / Non-Returnable Items 
Clearance & sale items are non-returnable. For hygiene purposes, the following items are NOT eligible for return: bathing suits, leggings, athletic wear, undergarments, bodysuits and earrings. 

Damages and issues 
Damaged items must be reported three days after receiving your order. Please email support@thegraybarnboutique.com with pictures of the damaged items to proceed.

If you have any questions, please send an email to support@thegraybarnboutique.com